By fpena944 - Mon Aug 21, 2023 4:20 pm
- Mon Aug 21, 2023 4:20 pm
#230532
I need new back tires for the Cayman so I brought up Tire Rack and ordered a set while selecting mobile installation.
I've done this twice now and it is such a blessing as they do all of the work in my driveway and I do as I wish without the inconvenience of going to the shop.
The previous two times I had gone through the checkout process and once completed then I proceed to schedule my appointment and then we're basically done. No human interaction needed and no fuss or mess.
But this time it was different. Instead I got an email telling me to call my local Discount Tire store. I'm thinking, "I don't want Discount Tire to do this, I want my same mobile install guy." But I call and instead the mobile scheduling is done via phone by calling this location.
They then tell me they can't schedule anything until the tires arrive. "Ok, that stinks" I think to myself.
So this morning they call me and tell me the tires arrived. But they call when I'm not really in a position to talk. I do schedule an appointment but they want payment before they come. So I tell them I'll have to call back when I have the chance.
I call about half hour later and am put on hold for 15+ minutes. I hang up and then we play phone tag twice until I get back in touch with them to provide payment.
WHY HAS THIS PROCESS CHANGED?!?
What a pain, when I do business online it's because I want to do business online. Why do I need to call when the online scheduler worked perfectly before.
See this is the issue when a business acquires another - they often affect the very things that made the previous business attractive in the first place.
Ok rant over...
I've done this twice now and it is such a blessing as they do all of the work in my driveway and I do as I wish without the inconvenience of going to the shop.
The previous two times I had gone through the checkout process and once completed then I proceed to schedule my appointment and then we're basically done. No human interaction needed and no fuss or mess.
But this time it was different. Instead I got an email telling me to call my local Discount Tire store. I'm thinking, "I don't want Discount Tire to do this, I want my same mobile install guy." But I call and instead the mobile scheduling is done via phone by calling this location.
They then tell me they can't schedule anything until the tires arrive. "Ok, that stinks" I think to myself.
So this morning they call me and tell me the tires arrived. But they call when I'm not really in a position to talk. I do schedule an appointment but they want payment before they come. So I tell them I'll have to call back when I have the chance.
I call about half hour later and am put on hold for 15+ minutes. I hang up and then we play phone tag twice until I get back in touch with them to provide payment.
WHY HAS THIS PROCESS CHANGED?!?
What a pain, when I do business online it's because I want to do business online. Why do I need to call when the online scheduler worked perfectly before.
See this is the issue when a business acquires another - they often affect the very things that made the previous business attractive in the first place.
Ok rant over...